Legal Information

Thunderbird Headquarters, Inc. Copyright Notice:
All content and graphics on this site are protected by U.S. copyright and international treaties and may not be copied without the express permission of Thunderbird Headquarters, Inc., which reserves all rights.

Information on this Web site may contain technical inaccuracies and/or typographical errors. Thunderbird Headquarters, Inc. may make changes in the products and/or information on this site at any time without notice. 

PRICING: Due to price changes by our suppliers we must reserve the right to change prices without notice.


How to Order

TELEPHONE ORDERS: You may place your order by telephone Monday through Friday between 8 A.M. and 5 P.M Pacific time.  We will accept Visa, MasterCard, American Express and Discover cards.  Please give us correct part numbers when ordering. Even though we are here to help, we are not trained automotive technicians.

FAX OR E-MAIL ORDERS: Please feel free to use our 24 hour Fax machine or our e-mail to send in your orders. Place your orders toll free!
Orders: 800-227-2174 - Fax: 800-964-1957 - U.S. and Canada
Office: 925-825-9550 - Fax: 925-689-1771 - International
E-mail: parts@tbirdhq.com

MAIL ORDERS: Please try to list parts in numerical order with a complete description.  Be sure to give us all the information so we will be able to accurately fill your order.  Shipments are normally made within 48 hours of receipt.  Visa, MasterCard, AmericanExpress, Discover and Postal Money Orders are accepted.
SHOP IN PERSON: If you are in the Bay Area of Northern California, please visit our showroom. Our showroom is open for counter sales Monday through Friday from 8 A.M. to 5 P.M. We are closed on Saturdays and Sundays and all major holidays.
Note: You should consult local machine shops and mechanics reguarding technical advice. Technical information is also included in the shop manuals as a referfence guide.

Shipping Policy

GUARANTEE AND RETURNS: All of our parts are guaranteed!  If you are not satisfied with any part, simply return it to us in an undamaged condition within 30 days for an exchange or a refund.  Returns will not be accepted on items with which installation has been attempted.  All returns must be returned PREPAID and shipped the least expensive way.  Shipping will be paid both ways if it is our error.  All goods must be returned in their original SELLABLE packaging. Any boxes that are greasy, tape repaired or shipping labels stuck to the packaging will not be accepted for credit. In most cases there is a restocking fee charged on all returns. This varies  but generally this is a charge between 10% and 20% of the value. All returns must be accompanied by a copy of the original invoice. NO EXCEPTIONS will be allowed!  The liability of Thunderbird Headquarters is limited only to the replacement of defective parts. No labor claims will be honored.

SHIPMENTS INSIDE THE CONTINENTAL U.S.: We ship by UPS or FedEx wiithin the U.S. whenever possible.  Our standard shipping charge is 10% of the order total.  There is a minimum shipping charge of $9.00 and a maximum charge of $50.00 on most parts. 1/4  panels, AC kits, brake conversion kits, brake drums, bumpers, continental kits, convertible top frames, exhaust pipes and mufflers, gas tanks, leaf springs, padded dashes, QuietRide kits, radiators, seat foam and  windshields will be charged actual freight and may need to be shipped by freight truck.  If you need to request UPS Next Day or 2nd Day Air or 3rd Day Select Service you will be charged the actual shipping cost.

SHIPMENTS TO ALASKA, HAWAII AND PUERTO RICO:

Shipments are normally made by UPS or US Post Office if requested. Actual shipping charges must be paid by the purchaser.

SHIPMENTS TO APOs AND FPOs: Your order must be prepaid by credit card or postal money order.  Shipments are made by Parcel Post.    Actual shipping must be paid by the purchaser.

INTERNATIONAL SHIPMENTS: Your order must be prepaid by bank card or wire transfer.  Please specify UPS, FedEx, DHL or post office. Actual shipping charges must be paid by the purchaser.  All Customs Duties and clearance costs must be paid by the purchaser upon delivery.  We do not ship by ocean freight.

BACKORDERS: If a part is temporarily out of stock we will backorder the item and ship it as soon as possible.  If you are using Visa, MasterCard, AmericanExpress or Discover, you WILL NOT be billed for backordered items until they are shipped.  If you have paid by money order we will refund you if we cannot ship the item within 30 days.

INQUIRIES: Please call our Customer Service Department at 925-825-9550 Monday through Friday, 9 A.M. to 4:30 P.M., West Coast Time to check on the status of your order. Please do not use our toll free line for inquiries.

QUANTITY DISCOUNTS: We offer a quantity discount of 10% on orders for new parts and upholstery over $1000.00 Used and rebuilt parts, A/C units, wire wheel hubcaps, exhaust pipe kits, batteries, bumper guards, conv't top frames, upholstery kits, continental kits, disc brake conversion kits, power steering conversion kits and brake booster kits do not qualify for discount.  These excluded items have already been discounted. 

DAMAGES OR SHORTAGES: Should you receive damaged merchandise or missing merchandise due to a broken box contact the shipping company, (UPS, FedEx, Post Office, Freight Truck Line, etc.) immediately.  They will start the claim procedure.  Do not ship the parts back to us until the claim is resolved.  Keep all boxes and packing material as they may want to inspect them.  We will do everything we can to see that your claim is taken care of.


PRICING: Due to price changes by our suppliers we must reserve the right to change prices without notice.

LIABILITY: The seller, Thunderbird Headquarters, hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty or merchantibilty of fitness for a particular purpose, and Thunderbird Headquarters neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this merchandise.  No labor claims will be honored.  The liability of Thunderbird Headquarters is limited to the replacement of the defective parts. There is a maximum warranty period of 90 days on all rebuilt items.